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Guide

How studio reschedule policy works

Harmony enforces your rules on every student-initiated change: what they may do, how much notice is required, and how often they can move — while admins and teachers can always act on their behalf.

Short answer

Each studio configures policy once. When a student reschedules, Harmony only offers genuinely open teacher slots that satisfy notice and monthly limits. Double-booking is blocked; email and calendar invites go out automatically.

Policy controls

  • Reschedule a single class

    Allow students to move one occurrence into an open slot without changing the rest of the series.

  • Move a whole series

    Optionally let students shift their standing weekly time — still subject to availability and conflicts.

  • Cancel

    Decide whether students may cancel an upcoming class themselves, or leave cancels to staff.

  • Minimum notice

    Require a lead time before the class starts so last-minute moves do not strand teachers.

  • Monthly reschedule limit

    Cap how many student-initiated moves are allowed in a billing month; staff overrides still work.

What students see

Students sign in on the web — no install — and see upcoming classes. If policy allows, they pick a new time from open slots. Staff can always reschedule or cancel for them. For how that compares to managing changes in a shared file, see Harmony vs spreadsheets.

Related

Product detail lives on Features; isolation and support access are covered on Security.

FAQ

Reschedule policy

What can a studio control in Harmony's reschedule policy?
Per studio you decide whether students may reschedule a single class, move a whole series, or cancel — plus minimum notice before a class and a monthly reschedule limit. Admins and teachers can always act on a student's behalf.
How does Harmony prevent double-booking when a student reschedules?
Students only see their teacher's genuinely open slots. Occurrence moves re-check the slot under a per-teacher lock so two people cannot claim the same time.
Do teachers have to approve every student reschedule?
No. When policy allows self-serve, Harmony enforces the rules and notifies both sides with email and a calendar invite. Teachers can still move or cancel classes themselves anytime.