Terms of Service

These Terms of Service (“Terms”) are a contract between you and Harmony (“we,” “us,” “our”), a service provider located in the United States, for use of Harmony(“the service”), a web application that helps studios and schools schedule recurring classes, manage availability, and let students reschedule or cancel within studio policy.

By registering, accepting an invite, or continuing to use the service after we post updated Terms, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.

The service is offered to users in the United States. If you access the service from outside the U.S., you do so on your own initiative and are responsible for compliance with local law.

By creating an account, you consent to receive communications from us electronically — including email, in-app notices, and transactional messages about lessons, billing, and security. You agree that electronic communications satisfy any legal requirement that such communications be in writing, consistent with the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable state analogues.

You must be at least 13 years old and able to form a binding contract under applicable law. If you are between 13 and 18 (or the age of majority in your state), you may use the service only with the consent of a parent or legal guardian who agrees to these Terms on your behalf.

If you create a studio on behalf of an organization, you represent that you have authority to bind that organization. Student accounts are typically created by a studio admin or through an invite link; parents or guardians are responsible for minor students' use of accounts the studio provisions for them.

• You are responsible for keeping your password confidential and for activity under your account.
• Studio admins manage membership, roles, policy, and (where enabled) billing for their studio.
• You must provide accurate account information and keep it up to date.
• Notify us promptly at support@harmonyscheduling.com if you suspect unauthorized access.
• We may suspend or terminate accounts that violate these Terms or pose a security risk.

You agree not to:

• Use the service for any unlawful purpose or to harass, abuse, or harm others.
• Attempt to access another studio's data, bypass access controls, or probe the service for vulnerabilities except through our responsible disclosure program.
• Upload malware, interfere with the service's operation, or scrape it at a rate that impairs others.
• Misrepresent your identity or role within a studio.
• Resell or sublicense the service except as expressly permitted for your own studio operations.
• Use the service in violation of U.S. export-control or sanctions laws.

Report security issues responsibly via our disclosure process.

Studios and their members own the lesson, schedule, and member data they enter. You grant us a limited, non-exclusive license to host, process, and display that data solely to provide and improve the service, as described in the Privacy Policy.

Admins, teachers, and students receive only the access their role allows, enforced on the server. Studio admins are responsible for invites they send and for configuring policy that governs student self-service changes.

Some features require third-party services and may not be available in every deployment:

• Stripe billing— per-teacher subscriptions when Stripe is configured. Card payments are subject to Stripe's terms and applicable card-network rules.
• Email delivery — lesson notifications and auth emails when an email provider is configured; otherwise messages are logged for studio visibility.
• Student assistant — optional AI chat help for students when enabled. Do not submit sensitive information beyond what is needed to manage lessons.
• Platform support — available only when a studio admin grants time-boxed access; all support sessions are logged.

When billing is enabled, teacher seats are billed at $10 per teacher per month in U.S. dollars. Admins and students are free. New studios receive a 30-day trial for the first teacher seat unless otherwise stated on the Pricing page.

Automatic renewal. Paid subscriptions renew automatically at the end of each billing period unless you cancel before renewal. By starting a paid subscription, you authorize us (through Stripe) to charge your payment method on a recurring basis until you cancel.

You may manage or cancel your subscription at any time from your studio's billing settings. Cancellation stops future charges; it does not retroactively refund amounts already paid unless required by law. If payment fails, we may retry during a grace period and may restrict non-admin access until billing is restored; we do not delete your data solely for a past-due subscription.

Fees are exclusive of applicable federal, state, and local sales, use, and similar taxes unless stated otherwise. You are responsible for taxes associated with your purchase, other than taxes based on our net income.

The following notices apply to residents of certain U.S. states in addition to the rest of these Terms. If a state notice conflicts with another provision of these Terms, the state notice controls for residents of that state to the extent required by law.

California. Under California Civil Code § 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. For privacy rights under the California Consumer Privacy Act (CCPA) as amended by the CPRA — including the right to know, delete, and correct personal information — see our Privacy Policy. We do not sell or share personal information for cross-context behavioral advertising.

New York.If you are a New York consumer with an automatically renewing subscription, you may cancel at any time through your studio's billing settings. We will provide the renewal terms, cancellation method, and charge amount before you are charged, consistent with New York General Business Law Article 39-A.

Nevada. Nevada residents may review our Privacy Policy for information about how we collect and use personal information. We do not sell covered information as defined under Nevada Revised Statutes Chapter 603A.

Washington. These Terms are governed by Washington law (see below). Nothing in these Terms limits rights you may have under the Washington Consumer Protection Act, WARev. Code Title 19.86, that cannot be waived by contract.

Colorado, Connecticut, Virginia, and other state privacy laws. Residents of states with comprehensive privacy laws may have additional rights regarding access, correction, deletion, and opting out of certain processing. Details and how to exercise those rights are in our Privacy Policy.

We strive to keep the service available but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features with reasonable notice where practicable. We may update these Terms; we will post the revised version and update the effective date. Continued use after the effective date of updated Terms constitutes acceptance. For material changes, we will provide additional notice through the service or by email where required by law.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SOME STATES DO NOT ALLOW DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU.

WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT LESSON NOTIFICATIONS WILL ALWAYS BE DELIVERED ON TIME. Harmony IS A SCHEDULING TOOL. STUDIOS REMAIN RESPONSIBLE FOR THEIR OWN TEACHING RELATIONSHIPS, CANCELLATIONS, REFUNDS, AND COMPLIANCE WITH FEDERAL, STATE, AND LOCAL LAWS GOVERNING LESSONS AND CONSUMER CONTRACTS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HARMONY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME STATES — INCLUDING NEW JERSEY — DO NOT ALLOW LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN THOSE STATES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

You will defend, indemnify, and hold harmless Harmonyand its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the service, your studio content, your violation of these Terms, or your violation of any law or third-party right, except to the extent caused by our negligence or willful misconduct.

You may stop using the service at any time. We may suspend or terminate access if you breach these Terms, if required by law, or if we discontinue the service. Upon termination, your right to use the service ends. Provisions that by their nature should survive — including payment obligations, disclaimers, limitations of liability, indemnification, dispute resolution, and state-specific notices — will survive termination.

Governing law. These Terms and any dispute arising out of or relating to them or the service are governed by the laws of the State of Washington, U.S.A., without regard to its conflict-of-law rules, and by applicable federal law, including the Federal Arbitration Act (9 U.S.C. §§ 1–16).

Informal resolution. Before filing a claim, you agree to contact us at support@harmonyscheduling.com and attempt to resolve the dispute informally for at least thirty (30) days.

Binding arbitration. Except for the exclusions below, any dispute that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will take place in King County, Washington, or, if you prefer, by telephone or videoconference. The arbitrator may award the same damages and relief that a court could award. Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions. Either party may bring an individual action in small-claims court in King County, Washington, or seek injunctive relief in court to stop unauthorized use or infringement of intellectual property or confidential information.

Class action waiver. YOU AND HARMONYAGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

Opt-out. You may opt out of the arbitration and class action waiver within thirty (30) days of first accepting these Terms by emailing support@harmonyscheduling.comwith subject line “Arbitration Opt-Out” and your account email. If you opt out, disputes will be resolved in the state or federal courts located in King County, Washington, and you consent to personal jurisdiction there.

Jury trial waiver. TO THE EXTENT PERMITTED BY LAW, YOU AND HARMONY WAIVE ANY RIGHT TO A JURY TRIAL FOR DISPUTES COVERED BY THESE TERMS.

• These Terms are the entire agreement between you and us regarding the service and supersede prior agreements on the subject.
• If any provision is found unenforceable, the remaining provisions remain in effect.
• Our failure to enforce a provision is not a waiver of our right to do so later.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Headings are for convenience only and do not affect interpretation.

Questions about these Terms? Email support@harmonyscheduling.com.

Read how we handle personal information in our Privacy Policy. State-specific privacy rights are described there and in the State-specific notices section above.